All lobbies are open with normal business hours. (Call center will also go back to normal business hours.)
For Prospera to provide the most trusted, personalized service, we ask that members consider all the following before visiting lobbies.
We encourage utilization of eServices and drive-up for simple transactions and reserve lobby usage for:
- New Accounts (open online now)
- Loan Closings
- Advanced Member Service Transactions (e.g. POAs, trusts, deceased accounts, IRAs, business accounts, coin deposits.)
We ask that you are able to answer no to the following before entering lobbies:
In addition, we ask that all members follow these new lobby procedures:
This new normal is for your safety and ours. We’ll get through this together.
Your Prospera Credit Union Staff