We know it can feel as puzzling as decoding an emoji-only message when having conversations with someone new—especially when that someone is actually a something. But no worries! Here’s a bunch of tips to make it a breeze with our AI-powered phone system!

First thing’s first - let’s get you verified!

Simply have your member number, Social Security Number (SSN), and debit card number handy. AI will use these details to verify your identity securely and efficiently, ensuring a seamless and personalized experience tailored just for you.

Simply say "Account Balance" or press 2, and you'll quickly get you the latest balances across your account.

Let's move some money! With our updated phone system, transferring funds is a breeze. Simply say "Money Transfer" or "Make a Transfer," or press 1 to get started. Then specify the accounts involved, the amount, and when you want it done - whether it's immediately, on a specific date, or as a recurring transfer. Let our phone system handle the rest, ensuring your money moves where you need it, when you need it.

To initiate a money transfer:

1. Say "Money Transfer" / "Make a Transfer" or press 1
2. Specify the accounts involved
3. Set the amount (minimum $1)
4. Choose when you want the transfer to occur, (immediate, on a specific date, or as a recurring transfer)

Ready to stay on top of your loan payments? The updated PCU phone system has you covered! Just say "Loan Payment" or press 5, then state whether you're making a loan payment or a credit card payment. Choose the PCU account you'd like to pay from and select the specific loan or credit card to pay. It's as simple as that - your payment is processed seamlessly. Need to pay from a non-PCU account? Our phone system will send you a text with a link to complete the payment.

To make a loan payment:

1. Say "Loan Payment" or press #5
2. Select "Loan Payment" or "Credit Card Payment"
3. Choose the PCU account you want to pay from
4. Select the specific loan or credit card to pay
5. Your payment is processed!

Need to speak with a someone at PCU?

Simply say "Representative", and she'll connect you with a real person who can assist you. 

Rest assured, there's always someone available to talk to during business hours.

"ROUTING NUMBER"

Get the routing number and be sent a text message with those details 

"SCHEDULE AN APPOINTMENT"

The phone system will text a link to schedule your appointment 

"BRANCH HOURS"

Get branch hours and be sent a text message with those details 

"RATES"

The phone system will text a link to rates info

"DIAL AN EXTENSION"

Say or press extension. Don’t know it? The phone system will provide you a directory

"ATM LOCATIONS"

The phone system will provide locations and be sent a text message with those details 

"LOAN APPLICATION"

The phone system will provide a few options: (1) a branch visit, (2) will text a link to the online application, and (3) finally offer a call back

"ENROLL IN eSTATEMENTS/

REGISTER FOR ONLINE BANKING"

The phone system will send a link or transfer

to a representative 

"OPEN AN ACCOUNT"

The phone system will provide a few options (1) a branch visit, (2) will text a link to the online application, and (3) finally offer a call back

"ACCOUNT BALANCE"

Get the balances of any of your deposit or loan accounts 

"MONEY TRANSFER"

Make transfers between any of your PCU deposit accounts within the same account number

"DEPOSIT STATUS"

Get the balances of any of your deposit or loan accounts 

"TRANSACTION HISTORY"

Lists any recent transactions from any of your deposit accounts

"RESET PASSWORD/UNLOCK ONLINE ACCOUNT"

Unlock account and sent a password reset link

"LOAN DUE"

Get payments due for any of your loan accounts

"LOAN PAYMENT"

Make a payment to any of your loans from your PCU account

Helping you

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