Verifying Your Account
Have your member number, Social Security Number (SSN), and debit card ready, and we’ll take care of the rest! Our secure system quickly verifies your info so you can enjoy a smooth, safe, and personalized experience made just for you. After verifying your identity, the system can securely provide your full account number upon request.
Banking Made Easy. Right from Your Phone
Phone Features FAQ
Say “Representative”, and you’ll be connected with a Prospera team member ready to help.
1. Say “Money Transfer” / “Make a Transfer” or press 1
2. Specify the accounts involved
3. Set the amount (minimum $1)
4. Choose when you want the transfer to occur (immediate, on a specific date, or as a recurring transfer)
1. Say “Loan Payment” or press #5
2. Select “Loan Payment” or “Credit Card Payment”
3. Choose the PCU account you want to pay from
4. Select the specific loan or credit card to pay
Your payment is processed!
Say or enter the extension. Don’t know it? The phone system will provide you with a directory.
The phone system will text you a link to schedule your appointment