Busy dad on the phone holding his baby daughter.

Questions or Concerns?we're here to help

Call us at 920-882-4800 or get in touch using the contact form below.

Routing #275979429

General Inquiries

  • Member Service: 920-882-4800

Having problems with your debit card after hours?

  • Card Activation: 800-631-3197
  • PIN Change: 888-886-0083
  • Report Lost/Stolen: 866-820-9772, Intl. 727-299-2449
  • Report an Unauthorized Transaction: 866-820-9772
  • TDD Hearing Impaired: 800-637-7728

If fraud is detected on your debit card, you may receive a text or phone call from our fraud watch services.

Having problems with your credit card after hours?

  • Report Lost/Stolen: 1-800-449-7728
  • Report an Unauthorized Transaction: 1-888-918-7313

Donation requests

We welcome opportunities to work with local nonprofit organizations that align with our values and help engender prosperous members, families, and communities.

If you'd like to submit a donation request please take moment to review our donation priorities and application methods before applying. Thanks!

Virtual Appointment

If you'd prefer to speak with a Prospera financial expert face-to-face on your computer, phone or tablet you can now schedule a virtual appointment to discuss and get answers to your financial questions in real time.

Virtual appointment slots are currently available Monday-Friday between 8:30am-4:30pm. For general inquiries though you can still use the Contact Form below.

Contact Us

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* Please do not include your account number, social security number or any other confidential information within this form.

top view of stylish friends making glasses of fingers, looking at camera and smiling while lying on grass

Spread the word. We’ll pay you for It.

A referral is the greatest compliment. We’ll show our appreciation with $25 cash for each checking account. ¹

When your friend or family come in for a checking account, make sure they specifically note who referred them. We’ll take care of the rest.

1 $25 valid on new Prospera personal checking accounts only and must include a debit card and eStatements; $25 opening deposit required. The $25 will be deposited into your 000 savings account 60 days after the account is opened. If the 60th day falls on a weekend or holiday the funds will be deposited the following business day. Checking account must be active with a minimum of 10 transactions per month. Automatic transfers to another Prospera account or loan are not considered in the transactions per month.

Account must be in good standing to receive bonuses. Good standing means that the checking account opened in conjunction with this promotion is not negative (including sub-accounts opened on or after the share savings is opened), all loans associated with the account are current (including loans opened on or after the share savings is opened) and there are no charge-off’s or blocked persons associated with the account.

Referral bonus is considered income; a 1099 will be issued. Offers not valid with other promotions and not transferable. Limited time offer. Certain restrictions apply. Offers dependent on credit approval and acceptance.