Our branch locations, contact center, and online account access will be CLOSED Saturday, September 30 – Monday, October 2 during our digital transformation. Learn more at myprospera.com/newtech

Security Alerts

We are committed to the highest level of account and financial security for all our members.

This Security Alerts page will help keep you informed of current fraudulent activities, tactics, and alerts. We encourage you to use the information here as a resource to help protect yourself from becoming an unsuspecting victim of identity theft or other fraud or scam.

Check this page regularly, as we will add updated information as it becomes available.

Prospera® Credit Union WILL NEVER ask you to verify financial information or to input your debit/credit card number and PIN via phone, text message, or in an email. As always, contact us if you have any questions.

Never send confidential information such as driver's license, account, social security numbers or confidential documents via unencrypted email. Click here to securely upload files.

If you receive a phone call, text or email asking for personal information, please contact us immediately to report it.

CPA Audit

In connection with the regular annual CPA audit of the financial statements of Prospera Credit Union, you may receive a letter verifying the balance on a deposit or loan account as of June 30, 2023.  Responses must be mailed to our CPA audit firm for control purposes. UNDER NO CIRCUMSTANCES WOULD PROSPERA OR THE CPA AUDIT FIRM ASK YOU TO DIVULGE PERSONAL OR ACCOUNT INFORMATION.  This process is only asking you to confirm the abbreviated information supplied in the letter is accurate as of June 30, 2022. If you have any questions or concerns, please call us at 920-882-4800 and ask for a Branch Manager.

Young woman reading a problematic text message on her mobile phone while working at home.

Tips to Protect Your Personal Data

  • Don’t respond to email, text or telephone calls asking for personal or financial information
  • Frequently review account activity and immediately report unauthorized transactions
  • Place an initial fraud alert with credit bureaus if fraud has occurred
  • Use card on/off switches (if available)

Current Alerts

No current alerts.

Suspect Fraud or Suspicious Activity?