Security Alerts

We are committed to the highest level of account and financial security for all our members.

This Security Alerts page will help keep you informed of current fraudulent activities, tactics, and alerts. We encourage you to use the information here as a resource to help protect yourself from becoming an unsuspecting victim of identity theft or other fraud or scam.

Check this page regularly, as we will add updated information as it becomes available.

Prospera® Credit Union WILL NEVER ask you to verify financial information or to input your debit/credit card number and PIN via phone, text message, or in an email. As always, contact us if you have any questions.

Never send confidential information such as driver's license, account, social security numbers or confidential documents via unencrypted email. Click here to securely upload files.

If you receive a phone call, text or email asking for personal information, please contact us immediately to report it.

CPA Audit

In connection with the regular annual CPA audit of the financial statements of Prospera Credit Union, you may receive a letter verifying the balance on a deposit or loan account as of June 30, 2023.  Responses must be mailed to our CPA audit firm for control purposes. UNDER NO CIRCUMSTANCES WOULD PROSPERA OR THE CPA AUDIT FIRM ASK YOU TO DIVULGE PERSONAL OR ACCOUNT INFORMATION.  This process is only asking you to confirm the abbreviated information supplied in the letter is accurate as of June 30, 2022. If you have any questions or concerns, please call us at 920-882-4800 and ask for a Branch Manager.

Young woman reading a problematic text message on her mobile phone while working at home.

Tips to Protect Your Personal Data

Keeping your account safe is easy  –

  • Don’t respond to email, text or telephone calls asking for personal or financial information
  • Frequently review your account activity and immediately report unauthorized transactions
  • Place an initial fraud alert with credit bureaus if fraud has occurred
  • Use card on/off switches

Current Alerts

July 2024 -

Ticketmaster Confirms Data Leak

Ticketmaster started notifying customers of a recent data breach affecting over 500 million users in North America, exposing personal details like emails, phone numbers, and encrypted payment info. They’re offering free identity monitoring through TransUnion for affected customers and working with cybersecurity experts to secure their systems.

To keep your information safe:

  1. Change your passwords regularly.
  2. Use strong, unique passwords.
  3. Monitor your accounts for any unusual activity.
    Tip: Account Alerts are great for this. Learn more
  4. Enable two-factor authentication for extra security.

For more details, visit LouderSound.

February 2024 -

Phone Scammers Pretending to be Prospera Credit Union

We've had some sneaky scammers trying to pretend they're Prospera Credit Union when they give our members a ring. They're after personal info like your social security numbers and debit card details, hoping to pull off some shady stuff. They even call us pretending to be our member when things don't go their way. (Yay PCU fraud detection and protection!)

Your safety means everything to us! So, please, pretty please, don't ever give out your personal info over the phone.

If you get a call that feels fishy, just hang up right away and give us a shout directly.

Pro Tip: Enabling Alerts is a great way to stay in the know of all things regarding your account. Learn more

Let's stick together and keep our community safe from these fraudsters!

Suspect Fraud or Suspicious Activity?