Telmate has uncovered an issue and will be applying a fix this week. The plan is to bring the system back online during the day on Thursday, July 29 (the exact time to be announced).

When you call Telmate you will hear the following message:

“We’re sorry, the phone banking system is currently unavailable. We expect the system to be available again by the end of the day on Thursday, July 29. At that time you will need to log in using the last 4 digits of your Social Security number instead of your previous PIN. Then you’ll be walked through the instructions to change your PIN to a new permanent one. In the meantime, you can access your accounts via online or mobile banking, or contact the credit union directly for assistance and we’ll be happy to help.”

The maintenance Telmate is performing will require that once the system comes back online, ALL members must start with a new temporary password and reset it immediately to a new one the first time they log in. When the system is brought back online we’ll adjust the message again to explain this. Watch for more instructions coming over the next couple of days.

We sincerely apologize for any inconvenience this has caused.