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Telmate Phone System Update

Telmate Phone System Update as of 7/29/21

Telmate is now up and working. You will be required to reset your PIN. When you call Telmate you will hear one of the following messages:

After entering your credit union ID and hearing your credit union’s normal greeting message, members will be prompted as usual:

“Enter your member number, then press the pound sign”

“Enter your personal identification number, then press the pound sign”

If you enter your old PIN, you will hear this message:

“The personal identification number you entered was not correct. Please note that the first time you log in after Thursday, July 29th, you’ll need to use the last four digits of your Social Security number as your PIN instead of your previous PIN.  Then you’ll be prompted to change your PIN to a permanent one in order to continue.” 

“Enter your member number, then press the pound sign”

“Enter your personal identification number, then press the pound sign”

If you enter the last 4 digits of your SSN as your PIN, you will hear the following:

“Your personal identification number has expired and must be changed before you continue”

“Enter your new 4-digit PIN, followed by a pound sign”

“Please reenter your new 4-digit PIN, followed by a pound sign”

“For account inquiries, press 1…”

If you enter your PIN in wrong 3 times in a row you will receive this message:

“You must contact the credit union for a new personal identification number. Thank you for calling. Goodbye.”


Telmate Phone System Update

Telmate has uncovered an issue and will be applying a fix this week. The plan is to bring the system back online during the day on Thursday, July 29 (the exact time to be announced).


When you call Telmate you will hear the following message:


“We’re sorry, the phone banking system is currently unavailable. We expect the system to be available again by the end of the day on Thursday, July 29. At that time you will need to log in using the last 4 digits of your Social Security number instead of your previous PIN. Then you’ll be walked through the instructions to change your PIN to a new permanent one. In the meantime, you can access your accounts via online or mobile banking, or contact the credit union directly for assistance and we’ll be happy to help.”

The maintenance Telmate is performing will require that once the system comes back online, ALL members must start with a new temporary password and reset it immediately to a new one the first time they log in. When the system is brought back online we’ll adjust the message again to explain this. Watch for more instructions coming over the next couple of days.

We sincerely apologize for any inconvenience this has caused.