FAQs
During business hours, you can call 920-882-4800.
Having problems with your debit card after hours?
- Report Lost/Stolen: 866-820-9772 / International 727-299-2449 (Available 24 hours)
- Report an Unauthorized Transaction: 866-820-9772 (Available Monday- Friday 7:00 a.m. – 7:00 p.m. CST)
- To activate your card: 800-631-3197 (Available 24 hours)
- PIN change: 888-886-0083 or reset online
- Responding to Fraud Notifications: 866-820-9772 / International 727-227-2447 (Available 24 hours)
If fraud is detected on your debit card, you may receive a text or phone call from our fraud watch services.
Having problems with your credit card after hours?
- Report Lost/Stolen: 866-820-4877 (Available 24 hours)
- Report an Unauthorized Transaction: 1-888-918-7313 (Available 24 hours)
- Dispute – report new: 866-820-4877 (Available 24 hours)
- Dispute – receive updates on existing dispute: 888-918-7341 (Available Monday-Friday 7 a.m. – 4 p.m. CST)
- To activate your card: 800-527-7728 (Available 24 hours)
- PIN change: 888-886-0083
- Questions about billing: 866-820-4877
Yes – to ensure you do not experience disruption of service while you travel, it is important to notify the credit union. If you do not notify the credit union this could be viewed as unusual activity putting your card on fraud watch and locking you out for use.
275979429
Use the 13 or 14-digit MICR number on the bottom of your check or deposit slip. Don’t have a check or deposit slip? Give us a call or stop by a branch to get that information.
You have three options available to you.
1) Reset Your Password
You may reset your own password by completing the first step of log-in and entering your username.
Once you click login and are directed to the second page you will see an option for “I forgot my password.” Select it and follow the instructions for reseting your password.
2) Contact Us Online For Help
You may contact us via our online contact form; this will send a direct email.
3) Call or Visit Any Branch
You can contact any branch at 920-882-4800 or drop by your local branch during business hours and we can help you.
Please contact the credit union via our online contact form or by calling 920-882-4800.
We will reset your password for you.
The Credit Union ID # is 094.
Absolutely. We’ve taken measures to safeguard your account information so that any transaction or inquiry about your accounts will be protected.
Yes.
There are two ways. Both options are free services.
1) Call
Call 24-hour telephone account access at 920-882-4800 or…
2) Log In
Click the “Account Login” button at the top of any page on this website and log in to 24 online account access.
Not set up with an account? Get in touch with us via our online contact form or during business hours by calling 920-882-4800.
Yes, it’s as if you were in the branch. It will reflect in your account as soon as you complete the transaction.
Please DO NOT click on any links in an email you find suspicious.
Report possible e-mail phishing scams involving Prospera Credit Union by forwarding the e-mail message to us at darboywebsite@myprospera.com.
How can I check on the status of my refund?
How long does it take after you file to receive a state refund?
For answers to questions like these download this sheet: Tax Refund Info PDF.
Incoming Wire Instructions (Effective 12/02/2024):
Beneficiary/Receiver Account number = Members account number (MICR)
Beneficiary/Receiver FI Routing Number = 275979429
Beneficiary/Receiver FI Address = 4830 N. Ballard Rd. Appleton, WI 54913
Prospera Credit Union is committed to making a positive impact on the neighborhoods in which we live and work. We know that charitable donations are a part of being a good neighbor.
Prospera receives many requests for donation each year. In response to the large number of requests, we have developed criteria to guide us through the process of allocating charitable contributions to help us best serve those in need of our assistance.
Prospera will only donate to non-profit 501-(c)3 operating in the areas in which our branches serve. We will make exception for schools and churches if they have a fully active account at Prospera.
We are unable to contribute to individuals or families in pursuit of individual goals or their personal interests. However, we do support non-profit organizations that assist people in these situations. (i.e. United Way, Salvation Army, American Cancer Society, etc.).
We are unable to contribute to political organizations, fraternal groups or social clubs that engage in any kind of political activity.
We do not contribute to donations for advertising in bulletins, event programs, yearbooks or any other similar print advertising.
We generally do not contribute donations to sports clubs, sports teams or sports events.
All organizations requesting assistance may not discriminate for any reason including race, color, religion, creed, age, gender, national origin or sexual orientation.
We would appreciate if your donation request form was submitted at least one month prior to your event.
If you feel that your donation request is inline with the criteria above, please head over to our Donation Request Page to learn more and submit your request.