Exciting Transformation at PCU | Mark your Calendars!
At Prospera Credit Union, we're always striving to elevate our members' banking experience, and now, we're taking it to a whole new level! We are so excited to announce an exciting transformation that's been in the works for over a year. Our dedicated team has accomplished amazing things and the time has finally come to unveil the future of Prospera!
Important Dates to Remember:
- Transformation Start Date: Friday, September 29, 2023
- Branches/Online Banking/Contact Center Temporary Closure: Saturday, September 30, 2023, through Monday, October 2, 2023
- Reopen with Regular Hours: Tuesday, October 3, 2023
What's Changing?
- Upgraded Core Processing System: Lightning-fast and super efficient.
- A Modern and Convenient Online Banking Platform: Managing your finances will be a breeze.
- Meet Penny, Our Virtual Assistant: She's here to give you personalized assistance over the phone.
- Enhanced Contact Options: We're introducing online chat and co-browse capabilities for a seamless experience.
What's Not Changing?
- Your membership account numbers
- Debit or Credit Card account numbers, including PINs
- Checks
- Pre-authorized payments and direct deposits
- Prospera Credit Union routing number: 275979429
We know change can raise questions, and that's why we're committed to keeping you in the loop. We've put together a dedicated web page where you can dive deep into all the exciting details and stay updated with the latest happenings.
How to Stay Informed: Click here to visit our transformation web page. It's your ticket to all the juicy information about this transformation.
We're genuinely grateful for your trust and patience as we embark on this adventure to bring you the absolute best in credit union technology and account security. We're beyond excited to share it with you!